Frequently Asked Questions
At Money Services you can send or receive money transfers, cash government or payroll checks, pay bills, or purchase Money Orders. With our range of product offerings, locations, and extended hours we can help you manage your money, and with our low fees, discounts and coupons we can also help you save money.
Need more information? Visit your local Money Services, and our friendly team will help. Use our store locator to search for your nearest location.
Can I check the status of a bill payment?
With Money Services, many billers provide a confirmation number as proof of payment. However, you will need to contact your biller to check when your payment has been credited to your account, as we don’t have access to this kind of information.
Can you take a shut-off notice for my bill?
The availability of this option varies by biller, see your Money Services associate for details.
How fast can I send payment for my bill?
The amount of time it takes your bill to post varies by biller. Some bills paid at Money Services post the same day the payment is processed and arrive with your biller almost immediately. Others can take up to three business days. Check with us at Money Services for delivery options on your specific bill.
Which billers can I pay?
Money Services is a one-stop shop where you can pay all types of bills from thousands of different billers, local and national. Whether you need to pay your electric bill, your internet, or make a car payment, or pay your rent or mortgage, your friendly Money Services team can help.
We have over 15,000 available billers at Money Services. These include cable, credit cards, gas, electric, phone and many more, so you can pay many different bills in just one visit to your local grocery store. *To pay on a credit card bill, please bring your credit card to Money Services.
If you want to check if your biller takes payments through Money Services, search now using our Biller A-Z, or stop by your nearest location and speak to one of our friendly associates.
How do I know if a biller has received my payment?
Money Services associates do not have access to your account information, so if you want to check that your payment has been applied to your account, you’ll need to contact your biller directly.
Many billers provide a confirmation number on the receipt as proof of payment, which you’ll need to keep hold of in case you need to refer back to your bill at a later date.
If you need to contact your biller once you’ve paid your bill through Money Services and don’t know where to start, visit your billers website to find more details on how to get in touch with the right department.
How can I protect myself from fraud?
Always think carefully about who and where you’re sending your money. You should only send cash to friends and family you know and trust. Never send money to someone you’ve not met, or for an unconfirmed emergency or circumstance.
At Money Services, we want to help you protect your money and credentials. It’s advised that you should not proceed with a money transfer in the following circumstances:
- Paying for a purchase you’ve already made online.
- Transferring money for anti-virus protection software.
- Paying to claim lottery or prize winnings.
- Paying your taxes.
- Donating to charity.
- Resolving an immigration matter.
- Buying goods or services from someone who recently tried to sell you something over the phone.
- Sending money to a significant other that you have never met in person
- Vehicle purchases
- Payment for new job-related items or services
If you’re the victim of a scam we cannot guarantee that we’ll be able to reclaim any lost funds – so before you send money, make sure you know exactly where it’s going and who the receiver is.
Find out more information about how to help protect yourself from fraud.
What type of checks does Money Services cash?
Money Services accepts and cashes several types of checks, including:
- Payroll checks
- Government checks
- Tax refund checks
- Insurance checks made payable to one person
- Business checks
Please be aware we do not accept personal checks, starter checks, or third-party checks. Get your funds immediately with valid photo ID required. Visit Money Services where friendly associates can assist you with your check cashing needs.
Where can I cash my check near me?
If you need to cash a check, it’s easy to find your nearest Money Services to do just that. We have over 2,100 locations across the US, and with evening and weekend hours we can help at a time that’s convenient for you.
Our handy store locator has all the details of your nearest Money Services.
How to use the store locator:
- First, type in your state/city/ZIP code.
- Next, select your nearest store.
- Finally, check your store’s operating hours and services available.
What are the check cashing hours at Money Services?
At Money Services, we’ve made cashing checks hassle-free and straightforward. Our opening hours are generally from 8am to 8pm but can vary depending on your location. We’re also open seven days a week, and during most holidays, so you have the peace of mind knowing that whatever day your check arrives, you can visit your local Money Services at a time that’s convenient for you.
What is the maximum check cashing amount?
Check cashing with Money Services is simple and hassle-free, and we can accept checks up to the value of up to $5,000. Fees* for cashing checks start at $3 with a Shopper’s Card, for checks up to $2,000. Fees* for checks between $2,000.01 and $5,000 start at $5.50 with a Shopper’s Card.
Fees vary by state, so be sure to verify the amount when you stop by.
Money Services is here to assist you with all your check cashing needs. We offer you security and convenience when it comes to your money management. Most of our stores are open from 8am-8pm, 7 days per week, but hours do vary depending on your location. Choose your nearest location, and our in-store team will help you access your cash. Use our store locator to get started.
*Fees & limits vary by state. Check your local Money Services store for exact fees and limits in your area.
Where can I cash a check on a Sunday?
You can cash your check on Sunday at many Money Services locations. At Money Services, we find it important you have the freedom to cash your checks at a time and place convenient for you. That’s why many of our stores are open seven days a week and during most holidays, too. We are generally open from 8am-8pm, but operating hours may vary depending on your location.
Visit your local Money Services with your check, and we can help you cash it – making funds available to you quickly so that you can continue with the rest of your day. It doesn’t matter if it’s a business check or a refund check; our team will be happy to process your check efficiently and reliably.
How do I get a money order at Money Services?
Most Kroger Family of Stores offer money orders. Fill out out the payee’s name and your address and sign the money order. Once you’ve filled in the details, you can send it. Make sure to keep the bottom portion of the money order as proof you’ve sent it, should any problems arise. The receipt will have a tracking number on it that you can use to verify that the payee received the money you sent.
Do money orders have an expiration date?
No, they don’t. However, you may have a non-refundable service charge deducted from the total amount if you don’t use the money order within a certain timeframe. Usually, that period is between one and three years. Any penalties depend on the laws in the state where the money order was purchased.
You can find the terms and conditions of your money order listed on the back, so make sure you check any limits placed on yours to avoid paying a charge.
If your money order is subject to a non-refundable service charge, you won’t be able to present the order for payment after the specified time. Your order will come back to you unpaid, and you’ll need to request a refund for the balance remaining.
How can I find a location to send money?
Money Services can help if you’re looking for a place to send or receive a money order. We have over 2,100 locations across the US, including many major cities like Atlanta, Seattle, Chicago, Houston, Dallas, and Denver. We’re open evenings and weekends, so it’s even easier to drop by at a time convenient to you.
Finding a Money Services is simple – use our handy store locator.
How to use the store locator:
- Type in your state/city/ZIP code.
- Select your nearest store.
- Check your stores operating hours and services available.
What are the fees to send money?
Send money anywhere around the world from Money Services and take advantage of our everyday low prices. Fees vary depending on several factors, including the amount you want to send and your location.
If you want to use online services or send money directly to the receiver’s bank account, your fees may vary. For more details, view our Send Money section or visit your nearest Money Services and speak to one of our friendly store associates.
What are the options to receive money?
At Money Services we make it easy for your friends and family to pick up money. Depending on which country you’re sending money to, they can receive the money in a few ways, including:
- In person. They can visit their local Money Services or any participating Western Union or Ria agent location to pick up money.
- Directly into a qualifying bank account.
To collect the money in person, your receiver will need to bring:
- A government-issued ID
- The Money Transfer control number (MTCN) for Western Union or the pin number for Ria
Options for receiving money may differ depending on the county you transfer cash to. For more details, visit our Send Money section.
How long does it take for the money to become available for pick-up?
When sending money to be picked up as cash, the time it takes to receive it can vary based on the country the money is being sent to, and depending on which Ria or Western Union service you have chosen.
With Ria and Western Union you can send money to be picked up at over 500,000 agent locations worldwide. The receiver will need to bring the tracking number (MTCN) or pin number and a current ID.
For more information, visit the Ria or Western Union website.
* Date available will be displayed on receipt for international transfers over $15. Service and funds availability depends on certain factors including the Service selected, the selection of delayed delivery options, special terms applicable to each Service, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones (collectively, “Restrictions”).
What information do I need to pick up money that was sent to me?
At Money Services picking up money you’re sent is easy. Stop by your local Money Services, and one of our store associates will be happy to help. Alternatively, you can visit any participating Western Union agent location.
To pick up your funds you will need to know your tracking number (MTNC) or pin number for Ria. You will also need to provide a valid form of ID such as a Driver’s License or State issued ID, Military ID, US Passport, Matricula Consular ID or Resident Alien IDs.
Which countries can I send money to?
Together with Ria and Western Union, Money Services helps you send money to friends and family in over 200 countries worldwide easily.
Whether you’re celebrating a birthday, wedding or sending a seasonal gift, show your support to family or friends. Ria and Western Union has 500,000 agent locations globally, so your receiver can pick up the money you send at a time and place to suit them.
Choose when your money needs to arrive – we have many payment options including money in minutes and next day*, so your receiver can collect their funds quickly.
Key country locations include:
To find out more, visit our Send Money Internationally page.
*Date available will be displayed on receipt for international transfers over $15. Service and funds availability depends on certain factors including the Service selected, the selection of delayed delivery options, special terms applicable to each Service, amount sent, destination country, currency availability, regulatory issues, consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones (collectively, “Restrictions”).
Where can I reload my prepaid card?
You can swipe your card to reload it at any checklane or Money Services. This service is available for several cards.
Reloadable prepaid cards come with the benefits of a debit card, but without the need for a bank account – find everything you need to get started in the Kroger family of stores.
Visit our prepaid debit card page to find out more information.