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Pay your Appalachian Power bill

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Appalachian Power customers in West Virginia, Virginia and Tennessee looking to pay their bills can do so in a number of Money Service locations near you. Visit your nearest Kroger store and the Money Services team located here can help you pay your electricity bill quickly and easily. We’re open weekends and evenings, making it even simpler and more convenient to pay your Appalachian Power bill. Look out for regular promotions and discounts that can be downloaded to your Shopper’s Card*— you could save on fees as well.

  • Start your payment from home

  • Follow an easy step by step form

  • Complete at your most convenient store

  • Pay by cash or card

Money Services Express video tutorial

  • Step 1 Gather the bills you need to pay or the receiver information needed for your money transfer
  • Step 2 Select your most convenient Money Services location
  • Step 3 Fill in your details
  • Step 4 Bring your filled out bill stub, cash or debit card, ID, and your MSX barcode to your selected location

Paying your Appalachian Power

Use Money Services for an easy and convenient way to pay your energy bill.

It saves time

  • Visit us in the evenings and on weekends.
  • We’re located at Kroger stores so you can pick up essentials while paying your bills.

It saves you money

  • View our offers and download coupons to your Shopper’s Card.
  • You don’t have to pay postage fees.


Once you’ve found the nearest Money Services location to pay your Appalachian Power electricity bill, all you’ll need is the bill stub displaying your account number and the money to pay your bill and a fee. The friendly Money Services team will then process cash, check or debit card payments .

Pile of US Dollar Bills

Appalachian Power

Our friendly store associates can usually help you with all your questions about billing. But if they are unable, you can get in touch directly with Appalachian Power.

Appalachian Power support:


Appalachian Power delivers electricity to nearly one million customers across West Virginia, Virginia and Tennessee. Headquartered in Charleston, West Virginia, it’s part of American Electric Power system, one of the largest electric utility companies in the U.S. Employing over 3,300 people, it has over 7,400 miles of transmission lines across the three states.


  • CheckFreePay

*Not available in all locations. See a store for details.

This retailer is an authorized delegate of CheckFreePay Corporation, Fidelity Express, Firstech, MoneyGram and Western Union pursuant to Chapter 151 of the Texas Finance Code, Subchapter E, Conduct of Money Transmission Business.

Kroger engages in the money transmission and/or currency exchange business as an authorized delegate of MoneyGram® Payment Systems, Inc. under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact MoneyGram® Payment Systems, Inc., at 1-800-MONEYGRAM. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294 1-877-276-5554 (toll free)

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