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Pay your AEP bill

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We can send cash and debit card payments the same day, and handle shut-off and reconnect notices too.

With locations across the US and hours that include evenings and weekends, we’re here at a time and place that suits you. Plus, you can also take advantage of our everyday low fees and exclusive digital coupons when you download them to your Shopper’s Card.

Pay your AEP bill

Money Services will help process cash, check or debit card payments for your AEP electric bill and send them to the provider. All you need to bring is your bill stub, which shows your account number, and enough funds in either cash or on your debit card to cover the amount plus fees.

Paying your AEP

Using Money Services to pay your energy bill is simple.

It saves time

  • Visit at evenings and weekends, at a time to suit you
  • We’re based in the Kroger Family of Stores so you can pay bills and pick up groceries in one visit

It saves you money

  • Download coupons and earn special offers for managing your money with us
  • We offer great low fees

Find a

Search by state, city or ZIP code to find your local Money Services.

Pile of US Dollar Bills

AEP Contact

If one of our friendly store associates can’t answer your bill enquiry, you can contact AEP directly. Just call 1-800-277-2177.

visit https://aep.com/contact/.

About

AEP was founded in 1906 and has since grown to be one of the largest electric utility companies in the US. Serving over 5 million customers and delivering a whopping 26,000 megawatts of electricity, AEP is America’s strongest transmission network.

Where does AEP

AEP uses a variety of different sources to power homes and businesses. A little under half (47%) of its 26,000 megawatts is generated by coal-fuelled power planets, while 28% comes from natural gas and 7% from nuclear power.

A further 14% of its capacity comes from renewable sources such as wind and hydro. In 2015, AEP added a number of large-scale solar facilities to its estate, confirming its commitment to sustainable energy provision.

Frequently asked questions

Find out more about your AEP bills with this handy guide.

How often do I get an electricity bill from AEP?

AEP bills customers monthly, but how you receive the bill is up to you. Get it via mail, email or even fax.

How can I pay my AEP bill?

As well as stopping by your nearest Money Services to pay your AEP bill in person, you can also start the process on the Money Services Express website. We accept payment by cash or debit card.

What happens if you don’t pay your electric bill?

If you are having trouble making an electric bill payment, it’s important to let your provider know as soon as possible.

Payments

  • CheckFreePay

This retailer is an authorized delegate of CheckFreePay Corporation, Fidelity Express, Firstech, MoneyGram and Western Union pursuant to Chapter 151 of the Texas Finance Code, Subchapter E, Conduct of Money Transmission Business.

Kroger engages in the money transmission and/or currency exchange business as an authorized delegate of MoneyGram® Payment Systems, Inc. under Chapter 151 of the Texas Finance Code. If you have a complaint, first contact MoneyGram® Payment Systems, Inc., at 1-800-MONEYGRAM. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294 1-877-276-5554 (toll free) www.dob.texas.gov

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